Frequently Asked Questions

No referral needed! You can get in start the process via the enquiry form or book a free 15 minute discovery call from the website ‘Contact’ page. Tell us what you are needing support for and we will be in touch shortly.

For clients in Canada:

Coverage for therapy varies depending on the specific insurance provider and plan. We encourage you to check the details of your extended health benefits and to understand if they provide coverage for sessions with a Registered Clinical Counsellor .

We unfortunately are not able to offer direct billing at this time but can provide a receipt for you to claim with your insurer.

For clients in Australia:

Unfortunately, Medicare and private health insurance rebates in Australia are not available at this time.

As a Clinical Counsellor, the government is not yet recognising counsellors to bill under Medicare, therefore billing under the Medicare scheme is not available. All fees are payable at the time of session and can be paid by cash or bank transfer.

Every person is different with unique circumstances, so you have the flexibility to decide the number and frequency of counselling sessions based on your needs. While some situations may only require a couple of sessions to address your concerns, more complex challenges or issues can take months or even longer to resolve.

It is an individual experience. You may feel lighter with better clarity in thought and feel more open, safe, connected and hopeful. All I can say is that you get to decide where we go in your therapy sessions, and you get to decide if it's working or not. This is your journey and I’m here to walk alongside you.

You can book an appointment via email at info@radiancewellbeing.co or via the website enquiry form.

If you need to cancel or postpone your appointment, please provide at least 24 hours notice from your scheduled counselling session appointment. If less than 24 hours notice is provided, you will be charged a cancellation fee of $120. If no notice is provided, you will be charged 100% of the fee.

To cancel or reschedule an appointment, please email info@radiancewellbeing.co

At Radiance Wellbeing, we do our best to meet you where you are at.

We recognize the various social, cultural and political factors that can significantly impact one’s ability to afford therapy. We understand the challenges that come with navigating multiple systems of oppression and inequality, and therefore aim to provide flexible, accessible options to support your well-being.

For this reason, we set aside a number of affordable sliding-scale counselling spots for client’s and families facing significant financial challenges

Email us to discuss how we may be able to support you at info@radiancewellbeing.co

At this time, Radiance Wellbeing is only offering telehealth or phone sessions Australia-wide and for residents of British Columbia, Canada from a secure online platform. We are no longer offering in-person sessions at this time.

Radiance Wellbeing currently provides counselling and clinical supervision sessions by appointment only.

We will endeavour to respond to any enquiries within 5 to 10 business days. Radiance Wellbeing is not a crisis service. In an emergency, please contact 000. Or if you are experiencing a crisis, please contact Lifeline at 13 11 14 or the Mental Health Line at 1800 011 51.

Any and all questions are welcome! I know how unnerving it might feel to reach out to get support, so I’m happy to answer any l questions you may have. Please contact me via email at info@radiancewellbeing.co and I will do my best to support you wherever you are in your journey.